FAQ-NO

You should first check whether you have the right size. To do this, remove the inlay soles and place your feet on them. Make sure that the inlays are flush with your heels. Ideally, you should then have a space of between about 1.0 and 1.5 centimetres at the front for your toes.

If you discover that you have the right size:
1. One option is to send the shoes to us to be stretched. Shoes can be stretched by up to 0.5 centimetres. Shoes which have a toecap can only be stretched from behind the cap. Stretched shoes may not be exchanged. The stretching process is carried out free of charge.

2. The width of Vario Fit models can be regulated to a certain extent by using 3 different insoles..

The Vario Fit Safety insole can be used for the following models: 

Fire
Fire Hero 2
Fire Eagle
Fire Eagle Pro
Fire Eagle High
Fire Eagle Vario
Fire Hero Vario
Special Fighter Pro

Rescue/Medical
Airpower XR1
Airpower XR1 LADY
Nevada Pro Mid
Nevada Pro Low

Forest
Protector Ultra

Workwear
Airpower XR3
Airpower XR21
Airpower XR22
Black Eagle Safety 40 Low
Black Eagle Safety 40.1 Low
Black Eagle Safety 40 Mid
Black Eagle Safety 41 Low
Black Eagle Safety 50 Low
Black Eagle Safety 50 Mid
Black Eagle Safety 50 High
Black Eagle Safety 53 Low
Black Eagle Safety 53 Mid
Black Eagle Safety 54 Low
Black Eagle Safety 54 Mid
Black Eagle Safety 56 Low
Black Eagle Safety 56 Mid
Black Eagle Safety 61 Low
Black Eagle Safety 62 Low

The Vario Fit Light insole can be used for the following models: 

Rescue/Medical
Black Eagle Air

CrossNature
Nature One GTX
Nature One GTX Ws
Nature One GTX high
Nature Two
Nature Trace GTX
Black Eagle Nature GTX Low
Black Eagle Nature GTX Ws Low
Black Eagle Nature GTX Mid
Black Eagle Nature GTX Ws MID
Black Eagle Adventure 2.1 GTX Low/olive-rock
Black Eagle Adventure 2.1 GTX Mid/ olive-rock
Black Eagle Adventure 2.1 GTX Mid Ws/ olive-rock

Military
Black Eagle Athletic 2.0 V T
Black Eagle Athletic 2.0 V GTX
Black Eagle Athletic 2.0 N GTX
Black Eagle Tactical 2.0 T
Black Eagle Tactical 2.0 GTX

Police
Black Eagle Tactical 2.0 GTX
Black Eagle Athletic 2.1 GTX
Black Eagle Athletic 2.1 T
Black Eagle Athletic 2.0 V GTX

Streetwear
Black Eagle Adventure 2.0 GTX
Black Eagle Adventure 2.1 GTX
Black Eagle Adventure 2.1 T

Is a Vario Fit sole worthwhile for me?
This can be checked by simply trying on the shoe without the insole. If you feel that you have enough room in the shoe, it makes sense to order the “wide” version of the Vario Fit insole.

You should first check whether you have the right size. To do this, remove the inlay soles and place your feet on them. Make sure that the inlays are flush with your heels. Ideally, you should then have a space of between about 1.0 and 1.5 centimetres at the front for your toes.

If you discover that you have the right size, a thicker inlay is available for almost all our models. Details of all inlays are available here: https://www.haixnorge.com/spare-parts/

Lacing systems may vary somewhat depending on the model.

Lacing instructions for one-off individual adjustment of the lace/zip fastener system
Lacing instructions for the new FIRE FLASH PRO laces
Lacing instructions for the new FIRE HERO, FIRE EAGLE laces
Lacing instructions for the new FIRE FLASH, FIRE FLASH GAMMA laces
Lacing instructions for the new SPECIAL FIGHTER laces
Lacing instructions for the new AIRPOWER XR1, AIRPOWER 

Safety footwear

Differences between the different models:
- Watertight/not watertight
- Upper material
- Sun Reflect
- Shaft height
- Additional protective cap
- Lacing                                                          

Professional footwear

Differences between the different models:
- Upper material (leather/textile)
- Sun Reflect
- Watertight/not watertight
- The successor 2.0/2.1 model has an improved sole and upper material
- Standards vary

Leisure footwear

Differences between the different models:
- Watertight/not watertight

The successor Adventure 2.0/2.1 model has an improved sole and upper material compared to the Adventure 30

Each model has a different weight. Weights are shown in the blue information section included on the individual product pages. Weights stated usually relate to size 42.

Why is there an oversize supplement?

The reason for this is that very large sizes are only infrequently requested by customers. This means that production costs are higher than for standard sizes. Production processes also need to be specially adjusted, for example, and material use is greater. Nevertheless, we wish to be able to continue to provide this particular service to our customers. We are, therefore, compelled to charge an oversize supplement for shoes which do not correspond to the usual sizes.

Are you looking for a certain model which you cannot find in our web shop? It may possibly be a special or discontinued model.

Are you looking for more detailed information about this particular shoe?

Please contact us at: https://www.haixnorge.com/serviceform/overview

We offer the facility to receive information about the availability of our articles. The only exception is for articles which have been discontinued, i.e. have sold out. No notifications are available for these models.

Designation of safety footwear categories in accordance with the EN ISO 20345 standard

SB: Basic requirements under the standard are fulfilled (including toe cap)

S2: Toe cap + watertight

S3: Toe cap + watertight + penetration protection +  profiled sole

S1P: Toe cap + penetration protection

HI: Sole design provides heat insulation

CI: Sole design provides insulation against cold

WR: Shoes are water resistant

WRU: Waterproof and water absorption by upper

HRO: Performance of outsole in the case of direct contact with heat

Designation of safety footwear categories in accordance with the EN ISO 20345 standard

O2: Closed heel area, antistatic properties, energy absorption capacity in the heel area, requirements regarding water penetration and water absorption

FO: Outsole is fuel resistant

Classification of fire brigade footwear in accordance with the CE 0197 EN15090 standard

Code 1: Shoes made of leather or other materials, except footwear made entirely of rubber or polymers

Code 2: Footwear made entirely of rubber or polymers

Types of brigade footwear in accordance with the EN 15090 standard

Type 1: Suitable for general technical deployments (e.g. Type 1, HI1) and fire fighting outdoors only (e.g. Type 1 HI2; Type 1 HI3)

Type 2: Heavy duty basic protection models, suitable for internal fire fighting and combating other fires of all sorts; standard fire brigade boots (e.g. Type 2 HI2; Type 2 HI3)

Type 3: Special protective version, suitable for deployment in exceptional risk situations such as those involving hazardous materials; also suitable for all sorts of fire fighting (e.g. Type 3 HI2; Type 3 HI3)

Type and protective function of fire brigade footwear is stated in the bottom left-hand corner of the pictogram (fire fighter), e.g. F2A, whereby the following applies:

F   Fulfils all requirements under the standard

2   Type 2

A   Fulfilment of antistatic requirements

Meaning of the labelling symbols

HI1: Heat insulation performance level of the sole design at 150°C / 30 minutes

HI3: Heat insulation performance level of the sole design at 250°C / 40 minutes

The HAIX Climber, the HAIX Nature Two GTX and the HAIX Protector Alpin are able to accommodate crampons.